Service operations refer to the business and operational activities involved in actually delivering a product or service to a customer, including service design, service delivery, and service management. Learn more about the distinct concepts within the broader field of service management. Understand how firms manage service quality and optimize their service operations for maximum efficiency, […]
Operations and Supply Chain
The Five Essential Performance Objectives of Operational Success
Firms can improve operations through strategic performance objectives. Learn how organizations use performance objectives to optimize operational efficiency, maximizing profitability and to gain competive advantages. The performance objectives of operations are a set of specific goals or targets that businesses strive to achieve in order to improve their overall operational efficiency and effectiveness. These objectives […]
Understanding the Transformation Process in Operations Management
The framework is commonly used in operations management to optimize the various processes and to streamline operations. The transformation process refers to the series of activities that transform inputs into outputs and is a core concept in the study of operations management. Introduction The transformation process refers to the various activities that businesses undertake to […]
The 4 Vs of Operations Management Explained
In Operations Management, the 4Vs refer to the four dimensions used to assess operations processes. Typology of Operations: 4Vs Operations can be categorised into four dimensions, referred to as The 4Vs typology. These four dimensions are Volume, Variety, Variation in demand, and Visibility. Volume It refers to the Quantity (units) of products that a company […]
New Product Development (NPD): Various Models
New Product Development (NPD) refers to the process or steps needed to produce a new product and introduce it in the market. In order to improve customer satisfaction and to increase market share, firms use strategies such as regularly introducing new products and improving upon variables such as cost, time and quality. Managing new products […]
Operations Management and Operations Strategy
Operations Management is everywhere around us. The concept of operations management applies to every business activities (manufacturing of products or rendering of services) that involves or requires a sequential process. Operations management is about understanding how organizations produce goods and services. Operations refers to the resources that create products and services; it refers to detailed, […]
Theories in Crisis Management
Crisis theory in management refers to the various plans (course of action) that firms could take when they are faced with a crisis. Crisis refer to the occurrence of sudden, unplanned events that cause major disruptions to the working of a company and have the potential to generate fear among employees and negatively affect their […]
